box it up!
designing an accessible and personable dining hall experience 
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Duration
6 weeks, Jan - Feb 2019
 

Project Instructor
Purin Phanichphant

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Process + Methods 

User Research, Ethnographic Interview, Site Observation,

Ideation, Rapid Prototyping, Branding, User Testing


 

Overview

In the Spring 2019 Semester for DESINV 181 Reimagining Mobility taught by Purin Phanichphant, I worked with Nikita Jain and Jennifer Xie on resigning for an accessible UC Berkeley campus for the differently-abled community.

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The Challenge

Thinking of the UC Berkeley campus as a micro-city, how might we create smarter environments that allow differently-abled members of the population to make well-informed decisions?

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Our Design Process

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Initial Discovery & Insights

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Observational Study

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To better understand the user journey, we studied the routine at Crossroads Dining Hall and identified pain-points of the process

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Venn Diagram Analysis​

 

To identify the overlaps and repeated categories in which the respective painpoints reflect

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User Interviews

 

We asked our users to map out their usual routine at the Crossroads Dining Hall

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Journey Mapping

Persona #1: User with Disability 

Journey Map -- Disabled Student (1)_edit
Journey Map -- Disabled Student (1)_edit

Persona #2: User without Disability 

Journey Map -- Abled Student (1)_edited.
Journey Map -- Abled Student (1)_edited.

Interview Findings

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Key Insights + Analysis

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How Might We's

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Ideation

We elaborated on different design opportunities informed by the pain-points + how might we's

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Low Fidelity Prototype

Part A: Food Collection Station

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Part B: Open Seats Panel

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Mid Fidelity Prototype

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Mid Fidelity Prototype User Testing

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Design Iterations

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Final Digital Prototype

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Thanks for reading! Check out my other works.